Property Maintenance

Department of Housing Houses

After Hours Maintenance

If a maintenance issue occurs after hours and is not an emergency please phone or email gateway@gatewaycg.org.au and your request will be followed up during normal business hours 8.30am – 4.30pm, Monday to Friday.

Urgent Maintenance?

If a maintenance issue occurs after hours and is considered an urgent maintenance issue, please call the Department of Housing Emergency Maintenance Number 1800 808 107 from 6pm to 6am Monday to Friday and on weekends and public holidays.

You will be directed to a messaging service. Leave a message and make sure you say the job is urgent. The next available staff member will contact you and arrange the required tradespeople.

Urgent Maintenance Issues

Burst water service or a serious water leak
Blocked or broken toilet
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm, fire or impact damage
Failure or breakdown of an essential service or appliance e.g. hot water, cooking or heating facility
Fault/ damage likely to cause injury or one that makes the premises unsafe or insecure (e.g. broken stairs, broken window)

Maintenance issues not listed above are routine repairs and contact with Gateway staff should occur during normal business hours.

Phone Office – 3890 8122 or Melissa – 0422 355 715 Email gateway@gatewaycg.org.au